E-Reclamation - Kostenlose Beratung
Etwa 1 Milliarde Online-Transaktionen jährlich führen zu einer Art von Anspruch.
Vertrauen Sie uns – Über 20 Jahre Erfahrung in Online-Konfliktlösungen und E-Commerce-Compliance.
Du bist nicht allein, und wir sind für dich da.
Erhalten Sie eine kostenlose Beratung. Kontaktieren Sie uns jetzt, um Ihr Geld oder Ihren Ruf zurückzuerlangen! Wenn Sie hereingelegt wurden, nehmen Sie Kontakt auf, und unser Expertenteam wird daran arbeiten, Ihnen Ihr Recht zu verschaffen.
Ecommerce Solutions, Services, Compliance and Support
Services and solutions to businesses wanting to trade successfully in the European Union and the United Kingdom.
Online Compliance Services European Union.
Helping you to sell online in the European Union.
With more than twenty years experience in Ecommerce within the EU and the UK we are able to provide a wide range of services and solutions to businesses wanting to trade successfully in the European Union and the United Kingdom.
- Brand Registration
- CE Certification
- Online Dispute Resolution
- EAN Numbers
- Negative Feedback and Reviews Removal Requests
- OSS One Stop Shop for all EU VAT
- Extended producer responsibility (EPR)
- Packaging suppliers
- Paid advertising
- Drop Shipping
- Fulfilment services
- Importing Goods into the EU
Register your Brand
Why is a Brand Name Important?
Branding is important because not only is it what makes a memorable impression on consumers but it allows your customers and clients to know what to expect from your company.
It is a way of distinguishing yourself from the competitors and clarifying what it is you offer that makes you the better choice.
Protect your business with an officially registered Brand name.
Let us help you register your Brand in the EU
Contact us and we will give you everything you need to know about registering your Brand in the European Union. From choosing a name and Logo to getting it registered, we can help
The letters ‘CE’ appear on many products traded on the extended Single Market in the European Economic Area (EEA). Most products need to be CE Certified and labeld before you can sell them on the EU market.
They signify that products sold in the EEA have been assessed to meet high safety, health, and environmental protection requirements.
Let us help you with CE Certification of your products.
Contact us for information and assistance with CE certification compliance. From certification to labelling, we can help you.
Online Dispute Resolution
The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.
All online retailers and traders in EU, Iceland, Liechtenstein or Norway are obliged to provide an easily accessible link to the ODR platform and an e-mail address for the ODR platform to contact you (Article 14 of the Regulation (EU) No 015159105671.
If you have received a notification from the ODR platform, it means a consumer has an unresolved problem with a good or service purchased from your online store and chose to use the ODR platform to find a solution.
Resolve directly with the consumer: The ODR platform will notify the trader of your request. If the trader is willing to talk, you will be able to exchange messages directly through your dashboard and send attachments such as product photos.
Resolve through a dispute resolution body: If the notification concerns a complaint, this means the consumer would like to refer the problem to an approved dispute resolution body.
The dispute resolution bodies listed on the ODR platform meet strict standards of quality and independence. A dispute resolution body is a neutral third party that helps consumers and traders solve disputes in a non-confrontational way. They are usually less expensive and quicker than going to court. You will have 30 days to agree on a dispute resolution body to handle your case, learn more . Failing that, the consumer will be advised on other tools to protect their rights and obtain redress.
Trader obligations: If you trade online in the EU, Norway, Iceland or Liechtenstein, you have the following obligations in relation to the ODR platform.
These obligations APPLY TO ALL ONLINE TRADERS whether they intend to use the ODR platform or not.
You have to clearly provide your e-mail address on your website. Providing only an interactive contact form is not sufficient.
You have to provide a link from your website to the Online Dispute Resolution platform. This link has to be visible and easily accessible on the website.
Start using ODR: Registering on the ODR platform will make it easier for your customers to engage with you if they have a problem. It will help you avoid unnecessary escalation of complaints by receiving them before the consumer turns to other mechanisms to resolve their dispute. If you receive a request from your customer through the ODR platform, you will need to register to respond. Let us help you resolve disputes through the European ODR
Contact us for information and assistance regarding dispute resolution. No need to stress, we are here to help you. Tell us what has happened and we will do the rest.
EAN is a standard describing a barcode and numbering system used in global trade.
The International Article Number (also known as European Article Number or EAN) is a standard describing a barcode symbology and numbering system used in global trade to identify a specific retail product type, in a specific packaging configuration, from a specific manufacturer.
Let us help you obtain EAN Numbers for your products
Contact us for information and assistance regarding EAN Numbers and their respective barcodes. Simply tell us how many products you need EAN Numbers for and we will send you the relevant details.
Remove Negative Feedback and Bad Reviews
Reverse bad ratings, reviews and feedback.
For online retailers, positive feedback and good product reviews are essential for a successful business and the opposite is also true, bad product reviews and negative seller feedback are quite simply terrifying and must be avoided in order to continue trading online.
However there are unavoidable circumstances and unreasonable customers that make it near impossible to maintain 100% positive feedback and product reviews.
We have many years experience in getting the negatives removed or revised into positive feedback and good reviews.
An estimated two out of every ten customers are driven away by just one negative review. Three negative reviews may drive away as much as 60% of customers; four or more, 70%. One survey found that 94% of customers avoided businesses with a disproportionate number of negative reviews.
We have an excellent track record of maintaining positive feedback and reviews on our own retail business on a wide range of retail platforms and we can help you achieve this goal too.
OSS One Stop Shop for all EU VAT
The One-Stop-Shop refers to the central processing of all VAT reporting and payment obligations arising from trade in goods with consumers in the EU-27 in a single tax declaration.
The One-Stop-Shop allows merchants to declare and pay for all sales within the European Union centrally in only one EU Member State (and not in 27).
This single declaration then includes, broken down by individual Member State, all distance sales, including the VAT incurred on them, which were made in the Member States of the European Union.
Payment of the resulting VAT liability is also made centrally to this one-stop-shop. An essential task of the one-stop shops is the so-called clearing. Clearing refers to the distribution of the VAT declared by the merchant and paid to the relevant contact point to the EU Member States in which the respective sales transactions took place.
The VAT payment to the EU Member States takes place based on the OSS declarations submitted. In the USA, VAT is called Sales Tax.
Let us help you register for OSS The OSS system makes it more time and money efficient to declare and pay VAT / TVA / IVA to EU states than the traditional decentralised method. It is a not as daunting as it may seem, allow us to assist you with OSS
Extended Producer Responsibility (EPR)
Throughout Europe, the producer of a product also takes producer responsibility for the packaging – in terms of preventing packaging waste in the first place, but also in terms of optimising reuse and recovery of what cannot be prevented.
For Germany, implementation of this responsibility is assured by the Verpackungsgesetz (Packaging Act). This is where the Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR) assumes the task of registering those bearing producer responsibility, making them public, and fostering transparency and legal certainty through its other activities (e.g. data reporting).
The ZSVR also monitors further ecological objectives, such as compliance with recycling quotas and the financial support to promote more sustainable packaging.
France has the same system in place.
It is not legally permitted to trade goods in Germany and France without being registered for EPR
Let us help you with your EPR From registration to annual declarations and everything in between for both German and French EPR legal requirements, we can help you make light work of it.
People can lose money online in various ways, often due to scams, fraud, or poor financial decisions. Here's a list of common ways people may lose money online:
- Online Shopping Scams: Falling victim to fraudulent online stores that take payment for products but never deliver them.
- Malicious Reviews: Online reviews that are created with the intent to harm a seller's reputation or a product's credibility deliberately.
- Phishing Scams: Responding to phishing emails or messages that trick users into revealing personal or financial information.
- Identity Theft: Having personal information stolen online and used for fraudulent purposes, such as opening credit accounts or making purchases.
- Investment Scams: Investing in fraudulent or high-risk schemes that promise unrealistic returns but result in financial losses.
- Cryptocurrency Scams: Being lured into investing in fake or non-existent cryptocurrencies or falling for cryptocurrency-related scams.
- Advance Fee Fraud: Paying an upfront fee for a promised financial opportunity, job, or prize that doesn't exist.
- Ponzi Schemes: Investing in fraudulent investment programs that use funds from new investors to pay returns to earlier investors.
- Online Auction and Marketplace Fraud: Buying or selling items on online marketplaces and being scammed by counterfeit goods or non-payment.
- Fake Check Scams: Depositing a counterfeit check and sending money to scammers before the check bounces.
- Ransomware Attacks: Paying ransoms to cybercriminals to regain access to locked computer systems or encrypted data.
- Tech Support Scams: Falling for fake tech support calls or messages that claim to fix non-existent computer problems for a fee.
- Dating and Romance Scams: Building emotional connections with online acquaintances who eventually ask for money or gifts under false pretenses.
- Loan and Credit Scams: Applying for loans or credit online and paying upfront fees without receiving the promised funds.
- Subscription Traps: Unknowingly signing up for costly subscription services after a free trial period expires.
- Fake Charity Scams: Donating to fraudulent charities or crowdfunding campaigns that don't use funds for their stated purpose.
- Sweepstakes and Lottery Scams: Believing you've won a lottery or sweepstakes but being asked to pay fees or taxes upfront.
- Clickbait and Misleading Advertisements: Clicking on misleading ads or links that lead to fraudulent websites or premium rate services.
- Unauthorized Charges: Unauthorized credit card charges due to stolen card information or subscription sign-ups without consent.
- Social Engineering Attacks: Falling for tactics like social engineering, where scammers manipulate victims into divulging sensitive information or making payments.
- Overlooking Security: Not adequately securing online accounts and devices, making them vulnerable to hacking and fraud.
To protect oneself from these risks, individuals should exercise caution when engaging in online transactions, be skeptical of unsolicited messages or offers, use strong passwords and security measures, and stay informed about common online scams and fraud schemes. It's essential to verify the legitimacy of any online opportunity or transaction before sharing personal or financial information or making payments.